Refund policy

Return & Refund Policy

ALLGRIP

Last updated: July 2026

We want you to be completely happy with your ALLGRIP grip socks. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

1. Right of Withdrawal (14-Day Return Window)

You have the right to withdraw from your purchase within 14 calendar days from the day you (or a third party indicated by you, other than the carrier) receive the goods, without giving any reason.

To exercise this right, you must inform us of your decision to withdraw from the contract by means of a clear statement (e.g. an email to [insert contact email]) before the 14-day period expires. You may use the return form below, but this is not mandatory.

2. Conditions for Returns

To be eligible for a return, please make sure that:

  • The socks are unworn, unused, and unwashed
  • The original packaging, tags, and labels are intact and included
  • The socks are free from stains, odors, or signs of wear
  • You include proof of purchase (order confirmation or receipt)

Grip socks are a hygiene-sensitive product. For health and hygiene reasons, we reserve the right to refuse a return or reduce the refund amount if the product shows signs of use or the hygiene seal/packaging has been removed or damaged.

3. How to Return an Item

  1. Contact us at [insert contact email] within 14 days of receiving your order, stating your order number and the reason for return.
  2. We will confirm your return request and provide you with the return address.
  3. Pack the item securely in its original (or equally protective) packaging.
  4. Send the package back to us using a trackable shipping method within 14 days of notifying us.

4. Return Shipping Costs

The direct cost of returning the goods is borne by the customer. ALLGRIP does not offer free returns. We recommend using a trackable and insured shipping method, as ALLGRIP is not responsible for items lost or damaged during return transit. Please retain your shipping receipt and tracking number until your refund has been processed.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 days of us receiving the returned goods (or, if earlier, within 14 days of you providing proof that you have sent the goods back), and a credit will automatically be applied to your original method of payment.

Please note:

  • The original shipping costs you paid when placing the order are non-refundable, except where the return is due to a defective, damaged, or incorrect item (see Section 7).
  • Refunds are issued to the original payment method used at checkout. We are unable to issue refunds to a different account or payment method.
  • Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return your original item following the process above and place a new order for the item you want.

7. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at [insert contact email] within 14 days of receipt, including your order number and photos of the issue. In this case:

  • We will cover the cost of the return shipping
  • You will receive a full refund or free replacement, at your choice, once the issue is confirmed

This does not affect your statutory legal rights as a consumer under EU law regarding non-conforming goods.

8. Non-Returnable Items

For hygiene reasons, the following cannot be returned once the packaging seal has been broken or the product has been worn:

  • Grip socks that show any sign of use
  • Items purchased as part of a final sale or clearance promotion (if applicable, will be clearly marked at checkout)

9. Late or Missing Refunds

If you haven't received a refund within the timeframe above:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider — it may take some time before your refund is officially posted.
  3. If you've done this and still have not received your refund, please contact us at [insert contact email].

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

ALLGRIP Email: commercial.allgrip@outlook.com Website: allgrip.eu

Return Form (optional)

To speed up processing, you may include the following information when contacting us:

  • Order number:
  • Name:
  • Item(s) to be returned:
  • Reason for return:
  • Preferred resolution (refund):