Shipping Policy
ALLGRIP ships to customers across the European Union. This Shipping Policy explains how, when, and where we deliver your order.
Processing Time
Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Shipping Rates and Delivery Times
We offer free delivery on all orders of €25 or more. Orders below this threshold are subject to a flat shipping fee, calculated and displayed at checkout based on your delivery address.
Estimated delivery times within the EU are 3-7 business days from the date of shipment, depending on your location. Delivery times are estimates only and are not guaranteed, as they can be affected by customs processing, courier delays, or other circumstances outside our control.
Where We Ship
We currently ship to all countries within the European Union. If your country is not available at checkout, please contact us at commercial.allgrip@outlook.com and we will do our best to help.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your package to your door.
Customs, Duties, and Taxes
All prices include applicable EU VAT. Since we ship exclusively within the EU, customers are not charged additional customs duties or import taxes on their orders.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at commercial.allgrip@outlook.com with your order number, and we will investigate with the carrier on your behalf.
Incorrect Address
Please double-check your shipping address at checkout. ALLGRIP is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible so we can try to correct it before the order ships.
Damaged or Missing Items
If your order arrives damaged or is missing items, please contact us within 14 days of delivery at commercial.allgrip@outlook.com with your order number and photos of the issue, and we will arrange a replacement or refund.
Contact Us
If you have any questions about shipping, please email us at commercial.allgrip@outlook.com.