Return & Refund Policy
We want you to be completely happy with your ALLGRIP grip socks. If for any reason you are not satisfied with your purchase, here is how returns and refunds work.
Right of Withdrawal (14-Day Return Window)
You have the right to withdraw from your purchase within 14 calendar days from the day you (or a third party indicated by you, other than the carrier) receive the goods, without giving any reason. To exercise this right, inform us by email at commercial.allgrip@outlook.com before the 14-day period expires.
Conditions for Returns
To be eligible for a return, your socks must be unworn, unused, and unwashed, with original packaging, tags, and labels intact, and free from stains, odors, or signs of wear. Please include proof of purchase. Grip socks are a hygiene-sensitive product, so we reserve the right to refuse a return or reduce the refund if the item shows signs of use.
How to Return an Item
Contact us at commercial.allgrip@outlook.com within 14 days of receiving your order, stating your order number and reason for return. We'll confirm your request and provide the return address. Pack the item securely and send it back using a trackable shipping method within 14 days of notifying us.
Return Shipping Costs
The direct cost of returning the goods is borne by the customer. ALLGRIP does not offer free returns. We recommend a trackable and insured shipping method, as we are not responsible for items lost or damaged during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days to your original payment method. Original shipping costs are non-refundable, except where the return is due to a defective, damaged, or incorrect item.
Exchanges
We currently do not offer direct exchanges. Please return your original item following the process above and place a new order for the item you want.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 14 days of receipt with your order number and photos of the issue. We will cover the return shipping cost and you'll receive a full refund or free replacement, at your choice.
Non-Returnable Items
For hygiene reasons, grip socks that show any sign of use cannot be returned once the packaging seal has been broken or the product has been worn.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us at commercial.allgrip@outlook.com.